Scheduled Maintenance

Scheduled Maintenance

We’re always working to make awesome upgrades and feature updates to the Coachific platform so it includes all the great stuff you want to see! In order to make some of the more fundamental changes, sometimes we need to schedule some routine downtime. We understand you might have some questions about what happens to your coaching when Coachific isn’t available.

Here’s everything you need to know about this routine downtime:

How long will the maintenance last?

The maintenance period should be specified in a message we have already sent you. Look out for that message in your inbox or as a message when you sign into your Coachific dashboard. If you can’t find the email or didn’t receive it, please don’t hesitate to get in touch with us to learn more.

What happens to my coaching?

Your coaching content will be there for you as soon as we’re finished. If your Coachific site is showing a maintenance message, your clients will be unable to access your coaching during this time, and any changes you are making to your coaching at the time of interruption will not be saved.

Do you inform my clients about the downtime for me?

No, we don’t notify your clients about this brief interruption. However, we will let you know about the required maintenance as soon as possible so you can prepare a notification for your clients.

What will my clients see if they try to access my course site?

If there is system downtime during the maintenance, your site visitors will see a white-labeled message explaining that your Coachific site is undergoing maintenance and will be available again shortly.

You can see the message page at http://coachific.com/maintenance

Can I process payments during this time?

If your Coachific site is down, then no, you will be unable to process any payments while your Coachific site is offline.

How often does routine maintenance happen?

This is rare, as only fundamental system updates require a period of downtime. Though it’s crucial to make sure our product stays best-in-class, we understand that this may inconvenience you. That’s why we’ll make sure to tell you as far in advance as possible. We’ll send you reminder messages as soon as we determine that system maintenance is necessary, as well we’ll message you in the Coachific dashboard. We also send one final notice on the day of the service interruption if you’re logged into Coachific.

What do I do in the meantime?

Never fear, your Coachific site will be back up and running in no time! Until then, do a little creative brainstorming for your coaching, or take this time to grab a workout!

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